FAQ
Find answers to our most frequently asked questions.
Orders & support
Have questions about placing an order, customization, or shipping? Our "Orders & Support" FAQ section covers everything you need to know, from how to place and modify orders to expected delivery times. If you need further assistance, our customer support team is ready to help with any inquiries or concerns.
How can I contact you?
How can I contact you?
- Website inscrybedmemory.com
- Phone - call us toll-free at 1-561.235.3641
- Mail - please e-mail or call us for more information
Have further questions? Contact us
How long does it take my order to ship?
How long does it take my order to ship?
Orders are processed as soon as we receive them during regular business hours. Most products ship within 1-2 business days (Monday-Friday). Depending on the shipping method you choose, the transit time and the delivery carrier will vary.
How can I cancel my order?
How can I cancel my order?
Please reach out to us within 24 hours of your order and we will cancel it right away.
Have further questions? Contact us
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Discover and American Express)
Have further questions? Contact us
Shipping & returns
Need details about shipping times, costs, or our return policy? Our "Shipping & Returns" FAQ section provides answers on shipping options, tracking your order, and how to initiate a return or exchange. If you need further assistance, our team is here to help ensure a smooth process.
What is the status of my order?
What is the status of my order?
To determine the shipping status of your order, simply visit Your Profile and check your recent orders. Once your order has been shipped, we will promptly send you an email containing the carrier and tracking information. In that shipping confirmation email, you will find a tracking link which you can use to conveniently track the progress of your shipment.
What is your return policy?
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@inscrybedmemories.com. Please note that returns will need to be sent to the following address: 6708 Sweet Maple ln, Boca Raton, 33433.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@inscrybedmemories.com.
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My urn came damaged, what should I do?
My urn came damaged, what should I do?
Please reach out to us and we will re-ship you a new urn right away.
Have further questions? Contact us
Where do you ship?
Where do you ship?
We ship to USA and International destinations.
Have further questions? Contact us
General
Have a question about our products, services, or how we work? Our "General Questions" FAQ section covers common inquiries about our offerings, customization options, and more. If you can't find the answer you're looking for, feel free to reach out to our friendly support team for further assistance.
How can I transfer the cremated contents?
How can I transfer the cremated contents?
Upon receiving the cremains from the crematorium, they are commonly enclosed in a plastic bag within a temporary urn. Our strong recommendation is to keep all of the ashes inside the bag and place it directly into your new cremation urn. This approach significantly reduces the risk of any spillage or loss. If you feel uneasy about performing the transfer on your own, it is advisable to reach out to the crematorium or a local funeral home for assistance. Funeral professionals are generally willing and eager to lend their support in such matters. Additionally, we advise checking local regulations beforehand to ensure compliance when handling and transferring cremains.
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Do you offer transferring services?
Do you offer transferring services?
Please note that Inscrybed Memories does not provide a service for transferring cremains. We kindly suggest that families who feel uncomfortable with the process of transferring ashes handle this task by visiting a local funeral home or crematory. They will be able to offer the necessary assistance and guidance in ensuring a proper and respectful transfer.
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Do you have keepsake urns?
Do you have keepsake urns?
If there are any remaining cremains, a keepsake urn is recommended.
